FAQs

Yes – we are more than happy to manage your prescriptions for you. We can keep them on file and have them ready for you to collect or for us to deliver. This will make the whole process quicker and you will never lose a script again! We also have an SMS reminder system through MedAdvisor, so you will never forget to fill your script either.

Sure can, just call us on (02) 4392 4400. If you’re after items from the shop or if your scripts are on file we can have them all ready for when you arrive.

Call our Pharmacy on (02) 4392 4400, let us know what you need and we will organise a time and day to deliver your Pharmacy goods. We accept payment over the phone or contactless EFTPOS payment on delivery. No cash is taken on Deliveries.

Call before 11am for same day delivery.

Conditions do apply, speak to our friendly staff to find out more.

You will receive a note on your day asking you to call the Pharmacy to rearrange another delivery time.

When a drug is released to the market there is a period of time where other companies cannot produce the same drug. Once this period is over other companies can make and sell the drug. Often these different brands are less expensive than the original brand and are called generics. Generic brands are the same in terms of how they work in the body and the benefit you receive. They must go through a series of tests and the manufacturers must prove to the Therapeutic Goods Administration (TGA) that this is the case. Where they can differ is in the shape of the tablet / capsule, the name and the inert substances (not the active ingredient) that are used to colour the medication or hold the medication together.

Many generics on the market are actually made by the originator brand and hence are identical.

In Australia, people pay different prices for their medication depending on their entitlement status. For Government subsidise medications, we require specific information such as your Medicare card number and/or any concession cards you may hold so we can ensure we charge you the correct price.

The ‘PBS’ is an acronym for the Pharmaceutical Benefits Scheme and refers to the list of medicines the Commonwealth Government subsidises for Australian citizens and other citizens from different countries participating in Reciprocal Health Care Agreements. For medication on the list the maximum that a general patient will pay in 2020 is $41.00 (and any additional brand price premiums set by the government) and a concession patient will pay $6.60 (and any additional brand price premiums set by the government).

These brand price premiums can be avoided by selecting the generic brand, as they do not have any surcharges.

The safety net is a scheme in place to reduce the amount of money Australian families spend on medications. Each calendar year once you reach a nominated amount you are issued with a safety net card (either a CN “concessional” card or an SN “safety net” card) and will receive your medication at a reduced cost for the rest of that year.

In order to obtain a safety net card, you need to keep a record of your PBS medicine on a Prescription Record Form (PRF), which you can get from your pharmacy. Each time you have a PBS medicine supplied, give the form to the pharmacist so it can be recorded. Alternatively, your pharmacist can keep a computer record for you and you can request this at any time. If you have a family, ask your pharmacist about combining the amounts recorded for your family Safety Net total. Please note this information is not shared across different pharmacies.

When you need to take sick leave from work, most employers will require you to provide a certificate from a health professional, such as a medical certificate or Absence from Work certificate.

Our Pharmacists John and Rosemary can provide you with an Absence from Work certificate. This is a quick and easy way to get the required certificate without having to visit a doctor or make an appointment.
The Pharmacist will conduct a face-to-face consultation and will only issue a certificate if they are professionally qualified to assess the illness or injury; and if in their professional opinion you are unfit to work.

If the pharmacist is issuing a carer’s leave certificate, they may request a consultation with the ill or injured family/household member as well as the person requesting carer’s leave. Where this is not practical, the pharmacist will use their own judgement to verify that carer’s leave is required.

We can organise to have your medication compounded when needed. Once we receive your Prescription that needs to be compounded, we will get the order underway. Generally, customised prescriptions will take between 1 to 5 working days to prepare. Our friendly team will advise you of the time frame when we receive your script.